State Farm® Insurance Agent Joan Heintz
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Kevin Sorrows
August 1, 2025
5
out of
5
rating by Kevin Sorrows
"Joan and her team have been so helpful to me over the last few months. Makala has helped me transition through some situations over the last 6 months that would have been very difficult if not for her expert advice and hard work. It’s clear that the employees at Joan Heinz put the needs of their customers above all else. I would recommend them to anyone looking for insurance or that has complex life situations and just needs help. Thank you guys so much for everything you have done for me!"
We responded:
"Thank you, Kevin! I'm so happy to hear that our team, especially Makala, have been able to support you through challenging times. We truly prioritize our customers' needs and are grateful for your recommendation. If there's anything else we can assist you with, just let us know!"
Alan Krauss
July 31, 2025
5
out of
5
rating by Alan Krauss
"We had needed assistance with filing a windshield replacement claim and had questions about requesting original factory glass vs. after-market material. Makala was extremely helpful, researched several resources within State Farm as well as with authorized installers to get us answers and then assisted with directly filing our claim. We have always been please with the service at Joan Heintz’s State Farm Insurance agency… but Makala went above and beyond. She is truly, a valued asset and representative for this office. Thank you, Makala!"
We responded:
"Thank you, Alan! I'm happy to hear that Makala provided such excellent assistance with your windshield replacement claim. She truly is a valued member of our team, and we're grateful for your kind words about her efforts. We appreciate your continued trust in our office. Let us know if there's anything else we can do for you!"
Michael Powell
July 25, 2025
5
out of
5
rating by Michael Powell
"Ryan is patient, and Respond quickly to calls and texts. He is very professional."
We responded:
"Thank you for your review, Michael! I'm happy to hear that Ryan provided you with such professional and responsive service. Our team is dedicated to ensuring a positive experience for our customers. Let us know if there's anything else we can assist you with!"
Ataman Atamanyuk
July 24, 2025
5
out of
5
rating by Ataman Atamanyuk
"Super customer service Quick response Quick service Professional service One hour and insurance active highly recommend Thank you The best service THANK YOU THANK YOU THANK YOU!!!"
We responded:
"Thank you so much, Ataman! I'm really happy to know you had such a positive experience with our team. We always aim to provide quick and professional service, and it's great to hear we met your expectations. If you ever need anything else, feel free to reach out!"
Kendall Harvey
July 24, 2025
5
out of
5
rating by Kendall Harvey
"Makala was so helpful with my new driver information!!"
We responded:
"Thank you for your review, Kendall! I'm happy to hear that Makala was able to assist you with your new driver information. Our team is always here to help with your insurance needs. Let us know if there's anything else we can do for you!"
Maureen Collins
July 24, 2025
5
out of
5
rating by Maureen Collins
"Malala was extremely helpful today when I was setting up my claim. She volunteered to assist me with getting pictures of the vehicle uploaded to the claims site & followed up when each action was completed!!"
We responded:
"Thank you for your review, Maureen! I'm happy to hear that Malala was able to assist you with your claim and ensure everything was handled smoothly. We appreciate your feedback and are always here to help with any future needs!"
Claire Crosby
July 24, 2025
5
out of
5
rating by Claire Crosby
"Haven was so helpful for my insurance questions I had would highly recommend her! She is very intentional and you can tell she really cares about her clients. Give her a call to quote your insurance!"
We responded:
"Thank you for your review, Claire! I'm happy to hear that Haven was able to assist you with your insurance questions. Her dedication to providing excellent service is truly appreciated. If you need anything else, feel free to reach out anytime!"
Mike Riffenburg
July 23, 2025
5
out of
5
rating by Mike Riffenburg
"She did a great job of answering our questions and comparing coverages."
We responded:
"Thank you so much, Mike, for your kind words and 5-star review! We're glad to hear that we could help answer your questions and compare coverages effectively. We appreciate your support!"
Josh Morrisette
July 21, 2025
5
out of
5
rating by Josh Morrisette
"Provided great service! Strongly recommended!"
We responded:
"Thank you for your review, Josh! I'm happy you found our service to be great and appreciate your strong recommendation. If you ever need assistance or have questions, feel free to reach out. Thanks for choosing us!"
Shannon Payne
July 17, 2025
5
out of
5
rating by Shannon Payne
"I called State Farm today with a few questions about my claim, and Makala was incredibly helpful and informative. She went above and beyond by also sending me additional information through text, which made everything even more convenient. Thanks to her assistance, the process was smooth and easy. Thank you, Makala"
We responded:
"Thank you for your review, Shannon! I'm happy to hear that Makala was able to provide such helpful and informative service. It's great to know that she made the process smooth and easy for you. If you have any more questions or need further assistance, feel free to reach out anytime!"
K.B. Norris
July 17, 2025
5
out of
5
rating by K.B. Norris
"Haven Grier was absolutely wonderful! She made insuring my cars and jewelry so easy and stress-free. Haven’s super friendly, took the time to walk me through all my options, and made sure I got exactly the coverage I needed. I felt totally confident with her guidance and can’t recommend her enough for her amazing service!"
We responded:
"Hey, K.B. Norris! We love hearing that Haven made the process of insuring your cars and jewelry a smooth one. It means so much that she was able to guide you through everything with care and help you feel confident in your coverage. She genuinely enjoys helping people, and your feedback really highlights that. Thank you for sharing your experience and for the generous recommendation!"
Brianna Mae
July 14, 2025
5
out of
5
rating by Brianna Mae
"Ms. Lynnette Williams helped me add coverage recently and I had an excellent experience. I am not fond of having to make a phone call, but Ms. Lynnette was patient, prompt, and kind, making it very pleasant. The process was straightforward and simple, and the price was great too! Thank you!!"
We responded:
"Thank you for your review, Brianna Mae! I'm delighted to hear that Lynnette made the process of adding coverage pleasant and straightforward for you. It's wonderful to know you found the service prompt and kind. If you need anything else, feel free to reach out anytime!"
Emily Yarbrough
July 1, 2025
5
out of
5
rating by Emily Yarbrough
"My entire family has used Joan Heintz State Farm for insurance for over 10 years, with Haven Grier as our team member. Haven is responsive, reliable, and explains every policy in terms that make it easy to understand. She has patiently walked me through car accidents, renters insurance, and multiple address changes. She goes above and beyond to get the best possible quote and serves her clients like family. My father recently had an issue with the DMV and an expired tag, and before the DMV even communicated the problem to him and made him aware, Haven caught the issue and contacted my dad. Previous insurance companies that I have worked with have never been this customer service oriented. If you're looking for someone to make insurance easier, and even joyful, Haven is your girl!"
We responded:
"Thank you, Emily, for sharing your wonderful experience with our office! I'm so happy to hear that Haven has been such a valuable resource for your family over the years. Her dedication to providing clear explanations and proactive service truly sets her apart. We’re grateful to have her on our team and are delighted to know she’s made a positive impact on your insurance journey. If you ever need anything else, feel free to reach out!"
Monica Liang
June 30, 2025
5
out of
5
rating by Monica Liang
"Very helpful in answering all my questions!!"
We responded:
"Thank you, Monica! I'm happy to hear that you found the answers you needed. Our office is always here to assist with any questions or concerns. Let us know if there's anything else we can do for you!"
John Hunnicutt
June 30, 2025
5
out of
5
rating by John Hunnicutt
"Joan and here team are great. Very honest and gave me all of my options and quotes without hassle. Highly recommend as a reliable insurance professional!"
We responded:
"Thank you, John! I'm happy to hear that you found our team honest and helpful. We always strive to provide clear options and quotes without any hassle. If you need anything else, feel free to reach out!"
Lauren
June 27, 2025
5
out of
5
rating by Lauren
"This State Farm agency is always wonderful and pleasant to work with. Harold Lawrence was very helpful and knowledgeable."
We responded:
"Thank you for your review, Lauren. I'm happy to hear that you find our office wonderful and pleasant to work with. Harold is indeed a valuable part of our team, and I'm glad he was able to assist you effectively. If you need anything else, feel free to reach out!"
David Graden
June 27, 2025
5
out of
5
rating by David Graden
"I have worked with Joan Heintz State Farm for about 7yrs now. They have always been there for me. Over the past couple years, I have coordinated with Makala. She is extremely helpful, knowledgeable and responsive. I would highly recommend this agent to anyone!"
We responded:
"Thank you so much for your kind words and continued trust over the past 7 years, David! We truly appreciate your recommendation and are always here to provide the best service possible. We're grateful to have you as part of our State Farm family!"
Jenn Christensen
June 24, 2025
5
out of
5
rating by Jenn Christensen
"Linette assisted me with transferring my insurance from another state seamlessly. She was prompt in responses to my questions and I had my temporary insurance cards the same day. What wonderful customer service. I am super happy to be a new customer of this office."
We responded:
"Thank you for your review, Jenn! I'm delighted to hear that Linette was able to assist you with your insurance transfer so efficiently. We're happy to have you as a new customer and are committed to providing you with excellent service. Let us know if there's anything else we can do for you!"
Kathy Dalton
June 23, 2025
5
out of
5
rating by Kathy Dalton
"My agent is Haven Grier and she is always responsive and kind! I had several questions recently about my policies and she answered them with no delay!"
We responded:
"Thank you for your review, Kathy! I'm happy to hear that Haven has been responsive and kind in addressing your questions. Our team is dedicated to providing excellent service, and it's great to know Haven is delivering on that promise. If you have any more questions or need assistance, feel free to reach out anytime!"
Nettie W
June 23, 2025
5
out of
5
rating by Nettie W
"Haven is knowledgeable and helpful. Everyone has my best interest in mind ."
We responded:
"Hi Nettie! Thank you for the amazing review. Haven is a great asset to our agency and we are so glad to hear that she provided wonderful service."
Kelley Canavan
June 23, 2025
5
out of
5
rating by Kelley Canavan
"Joan Heintz and her team are always so helpful! They’re always able to answer my insurance questions."
We responded:
"Kelley, thank you for the wonderful review. We appreciate you and the opportunity to help you with your insurance needs. Thank you for being a part of our State Farm family!"
Madison Reid
June 22, 2025
5
out of
5
rating by Madison Reid
"Love this office! I highly recommend! Makala is so great to work with, go see her!"
We responded:
"Thank you, Madison! I'm so happy to hear that you love our office and had a great experience with Makala. Your recommendation means a lot to us. If there's anything else we can assist you with, feel free to reach out!"
Emily Katherine Johnson
June 20, 2025
5
out of
5
rating by Emily Katherine Johnson
"Haven is the best to work with! She is always very educated with the best coverage for me and my family! I highly recommend working with Joan’s office and ask for Haven!"
We responded:
"Emily Katherine, thank you for your wonderful feedback! I'm happy to hear that Haven has been able to provide you and your family with the best coverage. Your recommendation means a lot to us. If you ever need anything else, feel free to reach out!"
Shante Williams
June 19, 2025
5
out of
5
rating by Shante Williams
"Thank you Lynnette for your assistance and wonderful customer service this week."
We responded:
"Thank you, Shante! I'm happy to hear that Lynnette provided you with excellent service. Our team is dedicated to offering the best support possible. Let us know if there's anything else we can assist you with!"
Diane Lynch
June 14, 2025
5
out of
5
rating by Diane Lynch
"I appreciate all of their help! The staff is super polite and helpful!"
We responded:
"Thank you, Diane! I'm happy to hear that our staff's politeness and helpfulness made a positive impact on your experience. We’re always here to assist with any of your insurance needs. Let us know if there's anything else we can do for you!"