State Farm® Insurance Agent Joan Heintz

"Lynette was super helpful, and answered all my questions. She was able to help me with combining policies to get the most economical pricing."

"Amazing team that came to my rescue last month when I switched states. Complex issues and deadline was handled like a boss! Love my State Farm team! Thank you all for making it happen and being my heroes!"

"Very friendly team!! They are always very helpful and informative when I call in to discuss our policies. Lynnette is great and was able to assist me with adding a new policy for us and provided all the details. Always have a great experience with this team. Thank you!!"

"Lynette has been extremely helpful and patient. She reached out to inform me about recent policy updates and has been proactive in assisting me. This level of service is unlike anything I've experienced from an insurance company before. Thank you for your commitment to your customers and to me."

"I had a very stressful situation regarding my insurance policy and an accident, and Makala was incredibly helpful throughout the entire process. She took the time to explain everything clearly, answered all of my questions, and let me know exactly what information I needed to send. She handled everything in a timely manner and was professional, patient, and understanding from start to finish.

Customer service like hers is hard to find, and I truly appreciate the care and attention she gave my situation. Thank you, Makala, for making a difficult experience much easier to navigate!"

"Amazing customer service .. Haven is an outstanding agent who gave professional care with attention to detail."

"I worked with Lynnette at Joan Heintz Insurance Agency today and she was very professional and friendly. Not only did she take less time than other quotes I received, she saved me money! I’m new to State Farm and so happy to be with someone who I could talk to who treated me with honor and respect. I no longer will dread having to talk to my Auto and Home insurance company!"

"Lynnette was extremely helpful and we were so pleased to save money by switching to state farm"

"I had the pleasure of talking to Lynette Williams today about the opportunity to maybe save my family some money with bundling home and auto. I explained that I am not familiar with insurance or what to shop for and she made me feel so comfortable . I look forward to working with her and it really was so nice to come across someone so nice and honest . I know she is an asset to others as well."

"I have great service with Lynnette at State Farm. She has done a lot for me. Very pleased with her work."

"I called at 10 mins till 5 on a Friday and still got professional service. Saved money too."

"I have been a State Farm policy holder for 59 years, relocated 7 times[7 homes and numerous vehicles]. Lynnette pulled me trough this one and made it my easiest one yet. She is deserving of a 5 star recommendation."

"Very knowledgeable and professional."

"Having a local and personal agent has been so helpful! Lynnette Williams is on top of it! She is always happy to answer questions, solve problems, and help you decide what is best for you. She is trustworthy and has given me peace of mind as I have made insurance choices. Thank you, Lynnette!"

"I’ve had the pleasure of working with Lynnette Williams at Joan Heintz State Farm several times, and I can honestly say she is always kind, patient, and incredibly helpful. Every time I call, she takes the time to walk me through everything and helps me problem-solve whatever I’m dealing with—she truly makes the process easy and stress-free.

It’s rare to consistently receive this level of customer service, and I truly appreciate her professionalism and care. Lynnette Williams is an absolute asset, and I’m grateful for her support every time I reach out."

"If I could give a zero, I would! Lynette is by far, the worst in customer service ever and Joan won't return calls! Take your business elsewhere!"

"Great experience with Makala at Joan Heintz insurance. You think you overpay for insurance (and we probably do) but you are grateful for a smooth experience when you need them. That is exactly what we got with Makala. She was kind, courteous, and informative. She worked after the claim was resolved to ensure everything was taken care of promptly and properly. I couldn’t be more appreciative! Thank you!"

"I have been with Joan Heintz State Farm since my mom signed me up as child. I recommend their service simply due to their high level of customer service and satisfaction. Haven is awesome!!!"

"Joan and her team are amazing and I appreciate Joan for her ability to help her customers understand the right coverages for a competitive price.

Keep doing the good work Joan and team!"

"I give 4 star, because they didn't give me insurance for my business since I haven't had any for the last three years, and 4 star because it's a good price for my personal cars."

"I’m beyond frustrated and disappointed with this insurance office. After being with this office for over a decade, I bought a new vehicle to replace one that had been totaled. When I asked them to transfer the policy,  they made a mistake — something I didn’t find out until after I was in another accident a few months later. Joan completely refused to talk to me or help me fix their mistake. They ignored me through the entire process and obviously are refusing to make it right. Because of their negligence, I ended up losing several thousand dollars that should have been covered. I would go to the office and try to have a meeting to fix this, but I can’t get into their office because it’s not wheelchair accessible. This office does not stand by their customers, and I would never recommend them to anyone.

Edit: This response is as disappointing and frustrating as my experience with this office has been. Both I and my lawyer have been told repeatedly by claims that there is nothing else that they can do. They can only provide what the policy was written for. Since the mistake was made at the local office, it is the local agent that will have to fix the issue. The office continues to hide behind that same veil, while refusing to acknowledge the mistake that was made or provide any insight as to how it will be made right. This frustration is increased by the fact that my statute of limitations is only weeks away after which State Farm has no obligation to provide any more compensation from the accident."

"Haven has been my contact since I chose this area in 2022. She is always professional, knowledgeable, kind, and quick with her service. Highly recommend!"

"Joan and her team have been so helpful to me over the last few months. Makala has helped me transition through some situations over the last 6 months that would have been very difficult if not for her expert advice and hard work. It’s clear that the employees at Joan Heinz put the needs of their customers above all else. I would recommend them to anyone looking for insurance or that has complex life situations and just needs help.

Thank you guys so much for everything you have done for me!"

"We had needed assistance with filing a windshield replacement claim and had questions about requesting original factory glass vs. after-market material. Makala was extremely helpful, researched several resources within State Farm as well as with authorized installers to get us answers and then assisted with directly filing our claim. We have always been please with the service at Joan Heintz’s State Farm Insurance agency… but Makala went above and beyond. She is truly, a valued asset and representative for this office. Thank you, Makala!"

"Ryan is patient, and Respond quickly to calls and texts. He is very professional."